- Complete honesty – always.
- Reliability – Return phone messages. Arrive on time. If running late, let customer know.
- Quality of Work – always deliver a good quality job.
- Fair Prices – prices charged should always be fair.
- Issue receipts.
- Hold all required qualifications (Where applicable).
- Hold appropriate insurance cover.
- Comply with all relevant laws and regulations.
- Respect fellow Trustys Members.
- Respond promptly when we contact you.
- Accept constructive advice from us.
- Manage customer expectations to avoid complaints wherever possible.
- Work with us to resolve any customer complaint.
- Accept our decision in event of any unresolved customer complaint.
- On cancellation of your membership with Trustys, you must immediately stop using Trustys branding, including removing all Trustys Member stickers from vans.
- Do nothing that may damage or threaten the Trustys reputation.