• Complete honesty – always.
• Reliability – Return phone messages. Arrive on time. If running late, let customer know.
• Quality of Work – always deliver a good quality job.
• Fair Prices – prices charged should always be fair.
• Hold all required qualifications and licences.
• Hold appropriate insurance cover.
• Comply with all relevant laws and regulations.
• Quotations to be given in writing and any changes to be agreed in writing.
• Always give receipts to customers.
• No inflated invoices to be issued eg for insurance claims or letting agents.
• Respect fellow Trustys Members.
• Respond promptly when we contact you.
• Accept constructive advice from us.
• Manage customer expectations to avoid complaints wherever possible.
• Work with us to resolve any customer complaint.
• Accept our decision in event of any unresolved customer complaint.
• On cancellation of your membership with Trustys, you must immediately stop using Trustys branding, including removing all Trustys Member stickers from vans.
• Do nothing that may damage or threaten the Trustys reputation.